Business Process Re-engineering

Why a Packaged Business Process Re-engineering (BPR) Product?

Over the last twenty years, many banks and other financial sector firms in the Caribbean have routinely received complaints from their customers and other stakeholders concerning the receipt of poor customer service. Despite digitizing and hiring qualified/experienced staff who are then trained and coached, the service delivery levels in many of these entities seem to have deteriorated over time. But why? There are three (3) primary reasons; all of which are business process related:

  1. Failure to balance effective service delivery vs strong internal controls and evolving compliance requirements.
  2. Insufficient re-engineering of business processes before or as part of their digitization activities.
  3. Inadequate use of external experts to independently review, benchmark organizational processes against relevant peers inside and outside of country and provide timely, affordable, and impactful re-engineering solution packages to them.

Process Transformer Package

Key Features

  • Over twenty (20) business processes.
  • Process documentation.
  • Review and recommendation.
  • Process re-engineering.
  • Change management and capacity building workshop (2-5 hours) – training on service delivery in the new process environment.
  • Minimum work period two – 2-3 months *Subject to the scope of work.

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Process & Service Accelerator Package

Key Features

  • Eleven (11) to twenty (20) business processes.
  • Process documentation.
  • Review and recommendations.
  • Process re-engineering.
  • Change management and capacity building workshop (2-5 hours) – training on service delivery in the new process environment.
  • Maximum work period – 2 months.

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Process Re-engineering Initiator Package

Key Features

  • Ten (10) business processes.
  • Process documentation.
  • Review and recommendation.
  • Maximum work period – 1 month.

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Strategy Formation

We at Growth Perspectives Limited (GPL) breathe and live strategy! Through our strategy formation service, we connect the dots and help firms and governments solve the most complex of strategic problems. Strategy formation in our context refers to a high impact firm or government level managerial process that aims to address concerns of a structural, relational, cultural and financial nature. This process is by nature multifaceted and focuses on one or more aspects of strategy formulation (planning and reengineering), implementation and evaluation.

Regardless of the country, organization or issue being examined, the GPL approach to strategy formation is always comprehensive and data-driven; it seeks to consistently provide incisive, synthesized and impactful solutions. Our mantra is to enhance the strategic thinking of our clients and help them formulate and frame innovative corporate and financial strategies that create value by reducing organizational risk and increasing organizational output.

We specialize in the following strategy formation areas:

  • Strategic planning and implementation
  • Business analysis and independent strategy review
  • Business plan development and review
  • Independent project scoping and evaluation
  • Collective strategy and cluster competitiveness
  • International trade and internationalization – foreign market entry and exit
  • Market research
  • Corporate Finance advisory
  • Merger and acquisition (M&A) advisory 
  • Sector growth and development
  • Organizational diagnosis and resilience building
  • Market design and redesign
  • Market creation and disruption
  • Financial and recapitalization strategy
  • Institution review and building

Innovation Enabling

At Growth Perspectives Limited, we view innovation as being central to the diversification of Caribbean, Latin American and African economies, and to the ability of firms within these regions to internationalize and create new value for their stakeholders. We therefore consider innovation as being both a national and organizational imperative which involves the creation of a novel product, method or process that has been commercialized or deployed in the value chain of an organization. For this reason, innovation enabling is a primary focus of ours; it is enshrined in our vision and mission statements. Innovation enabling is central to our survival and to the success of our clients who operate in an increasingly dynamic, interconnected and globalized world.

Our innovation enabling service is underpinned by big and small data analytics. It helps firms and governments build innovation capability, drive institutional change, optimize on research and development spend and increase their individual and cluster competitiveness. We specialize in the following areas:

  • Innovation policy development and evaluation
  • Patent commercialization
  • Product development
  • Business process reengineering
  • Building an innovation culture
  • Building a data-driven culture
  • Big data analytics
  • Small data analytics

Corporate Education

Through our corporate education service, GPL enables individual governments and firms to gain a competitive edge over rivals by expanding their organizational capacity in areas such as data analytics, digitalization, the blue economy, the circular economy, change management, innovation, compliance, sustainability, sales leadership, risk management and investment management.

GPL partners with Moody’s Analytics Canada Inc./the Canadian Securities Institute and other top global corporate education providers to provide capacity building offerings face-to-face and online in English, Spanish, French and other languages. The Firm’s offerings include:

  • Courses
  • Seminars and webinars
  • Workshops
  • Retreats

CLICK HERE for Courses distributed by GPL on behalf of the Canadian Securities Institute